Hello Carers are committed to protecting your privacy. We use the information we collect about you in order to be able to deliver and operate our services and provide customer support. Hello Carers respects the privacy and confidentiality of the information provided by all parties and adheres to the national privacy principles as per the Commonwealth Privacy Act 1988. 

 

Should you wish to access your information, delete your information or request an amendment to your details you can contact our office on support@hellocarers.com.au or 0433 186 572. We will make all reasonable attempts to rectify any concerns. 

 

What information do we collect?

 

We collect and store information you enter on our website or give us in any other way (e.g email, phone call). The type of data we collect depends on the type of relationship you have with Hello Carers (e.g job seeker, employer) and the type of services you are seeking (e.g career coaching, work opportunities, recruitment requests). 

 

Examples of the types of information that we collect and store: 

• Name

• Contact details

• Work history

• Work preferences

• Responses to interview questions

• References

• Job descriptions

• Contract offers

• Billing information

 

We do not collect any personally identifiable information if you are merely browsing this website. We may collect non-identifiable information such as length of website session, pages visited and page interaction information.  

 

With your consent we will sometimes collect information about you from other parties such as previous employers for referee checks.

 

If you provide information to us about another person you do so on the basis that you are authorised to provide that information. You will inform that person you have provided that information to us and of the contents of this Privacy Policy.

 

How do we use your information?

 

We will use reasonable means to protect the confidentiality of your personal data while in our possession or control. We do not sell, trade or give away your personal details. We will not knowingly pass on your personal details to anyone without your prior permission. When we do share your information with third parties, once you have consented, it will be for the purposes of delivering the recruitment, rostering and professional development services we provide such as sharing your resume with a potential employer or providing a candidate with the email address of the hiring employer. 

 

Examples of how we use your information: 

• To operate and maintain our services

• To notify you about news, promotions and updates relevant to our service

• To provide customer support and address feedback or complaints. 

• To analyse and improve our services

• To monitor the usage of our services

• To identify, prevent and address technical issues

• Comply with legal or regulatory obligations imposed on us.

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Security 

 

Hello Carers website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to provide services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

The  security of your data is of the highest importance to us but please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

 

External Links

 

This Website or our social media may contain links to other websites. We do not have any control over the use or storage of your personal information on or through those websites and you should make your own enquiries with the owner and operator of those websites and review their privacy policy. 

 

Communication 

 

Hello Carers may contact you from time to time via email, phone or other means with information, promotions and updates about our services and website. You can choose to opt out from receiving communications from us by contacting support@hellocarers.com.au

 

Cookies data

 

Hello Carers may collect personal data from you through the use of a Cookie or similar technologies to track service activity. A Cookie is a packet of data that a website puts on your computer to identify you as a visitor to that website. Information collected may include but is not limited to your server address, IP address, domain name, type of browser, time and date of your visit, and the pages accessed. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

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Updates to Privacy Policy

 

We may need to change our Privacy Policy from time to time. Changes will be effective immediately upon updating the policy on the website. Please review our privacy policy periodically.